FAQ
Most frequent questions and answers
Yes, you can.
Samples are available in stock for quick delivery.
Yes, we accept small orders.
Yes, your logo or brand can be engraved on each product body by a laser marking machine, MOQ 200pcs each.
If you need custom colour packaging, an extra cost US$200 will be charged for each type, which could be exempted when your order is upto 1,000pcs each type.
Usuall, small orders are sent out by international express companies, i.e. DHL, UPS, FedEx.
And big orders are shipped by air or sea.
Small orders are delivered within 3-5 working days, and bulk orders about 15-30 working days(Holidays excluded).
Because all our smart products are based on Tuya App, we will introduce you to one sales representative of Tuya who will offer you the customization quote and technical support.
Wire transfer, PayPal, western union, Monegy Gram, etc.
Samples and trial orders: 100% prepaid;
Regular order: 50% prepaid, 50% balance before delivery.
CE / EMC / LVD / RoHs
2 years.
Please send your purchase order or a product list to our email box, then a proforma invoice will be offered, including product image, technical data, unit price, shipping cost, etc within 24 hours.
